The following principles represent the commitment we make to each client we are given an opportunity to serve. These principles have been established, affirmed and are lived by each member of my exceptionally talented and extremely dedicated team.Without exception, we will...
- Ask questions and listen to our clients in order to fully understand their needs Create mortgage solutions that complement our clients' overall financial strategies, and allow them to most effectively accomplish their short- and long-term financial goals.
- Be sensitive to the fears that many homebuyers have about obtaining a mortgage loan and earn their confidence as a trusted advisor.
- Respect our clients' time and minimize the amount of effort required of them by applying our knowledge, experience and resourcefulness, as well as ensuring smooth, on-time closings with anticipated costs and terms.
- Communicate regularly and proactively with our clients to keep them informed of the status of their loan and to reduce the stress that is associated with uncertainty.
- Measure our success by our client's willingness to confidently recommend us.
- Seek to improve the quality of service we provide by encouraging each client to critically evaluate our performance.
At Cornerstone, we give you old-fashioned customer service with the convenience of modern day technology.