Name:

Yes No

1. Were the different mortgage options clearly explained to you?

2. Did you receive clear, up-to-date communication throughout the loan process?

3. Did I promptly respond to your phone calls and e-mails?

1 2 3 4 5

4. How would you rate our courtesy?

Yes No

5. Was the process of your loan handled in a timely manner?

1 2 3 4 5

6. How would you rate the ease of finalizing your transaction?

7. How would you evaluate the service you received?

8. If applicable, how did I compare to the last place you transacted a mortgage?

Yes No

9. Would you recommend me to others?

10. If you answered yes to question 9, is there someone you would like to refer?
If so, please list their name and phone number, and I will gladly help them with
their financing needs:

Name:
Phone:

11. How could we have improved our service to you?

Is that something we could get on the site? How long would it take, time-wise?