Name
Email  

 

1.

How satisfied were you with our communication throughout the process?

 
Very Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Very Dissatisfied
2. Did our team provide timely responses to your questions and concerns?
 
Absolutely, your team was very prompt No, I needed faster responses
3. Would you refer our team to your family and friends?
 
Absolutely, I would refer your team  No, I would not refer your team
4. Overall, how satisfied were you with the customer service our team delivered?
 
Very Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Very Dissatisfied
5. Did we close your loan within the timeframe expected?
 
Yes, the process was very timely No, the loan did not close in a timely manner
6. May we use your comments for future testimonials?
Yes No
7. Please tell us a little more about your overall experience with our team.  Why did you choose us?  What did you like best/least about our service?  Was there a team member that went the extra mile for you?