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CORNERSTONE MORTGAGE COMPANY
LOAN SERVICING DEPARTMENT

IMPORTANT CONTACT INFORMATION FOR SERVICING:

PRIOR TO TRANSFER OF SERVICING

 

Payment Mailing Address
(1st Payment and Servicing Transfer Letter)

 

Cornerstone Home Lending
Attn: Loan Servicing
1177 West Loop South, Suite 700
Houston, TX 77027
877-461-1819

 

Hazard and Flood Mortgagee Clause

 

Cornerstone Home Lending
C/O Central Loan Administration & Reporting
P O Box 202028
Florence, SC 29502-2028

 

PMI Insurance Mortgagee Clause

 
Cornerstone Home Lending
C/O Central Loan Administration & Reporting
P O Box 77412
Ewing, NJ 08628

 


 

AFTER TRANSFER OF SERVICING

 


Payment Mailing Address 

 

     By Property State

California, Alaska, Arizona, Colorado, Idaho, Montana,

P O Box 54040

Nebraska, New Mexico, Nevada, North Dakota,

Los Angeles, CA 90054-0040

Oregon, South Dakota, Utah, Washington, Wyoming

 

     All other States:

P O Box 11733

 

Newark, NJ 07101-4733

  • CUSTOMER SERVICE PHONE NUMBER:  866-861-2639
  • EMAIL:  [email protected]
  • HOURS OF OPERATION:  Monday through Friday, 7:30 AM – 5:00 PM CST
  • BORROWER WEBSITE:  WWW.HOUSELOAN.LOANADMINISTRATION.COM
  • CORRESPONDENCE: Cornerstone Home Lending, Attn: Loan Servicing, 1177 West Loop South, Suite 700, Houston, TX 77027

Monthly Billing Statements are generated upon application of payments.

Payment Options

 

Fee

E-Pay (Online payment)

www.houseloan.loanadministration.com

$-

OVERNIGHT:

425 Phillips Blvd
Ewing, NJ  08618

 

Phone payment

866-861-2639

 

*When assisted by a Customer/Member
Service Representative

Monday - Friday, 7:30 am - 5:00 pm CST

$5.00

*IVR pay by phone

 

$-

ACH (Automatic Draft)

Sign up required

$-

Budget Drafting - Form attached (Similar to Bi-Weekly)

Sign up required / One time sign up fee

$5.00

  • CORNERSTONE MERS ID:  1001770

FAX NUMBER FOR VOMS 1-609-718-4889  (Please include a borrower’s authorization for 24 hr turn time)
FAX NUMBER FOR PAYOFF REQUESTS:  1-877-772-9633
FAX NUMBER FOR TAX BILLS:  1-801-284-4680
FAX NUMBER FOR INSURANCE BILLS:  1-843-413-7133

  • Loss Draft Procedures (Hazard Insurance Claims for Loss) - Current threshold for the immediate release of funds with the receipt of a Mortgagor’s Affidavit, copy of the Insurance Loss Claim Adjustment and a good payment record (2 or less late payments over 12 month period) is $10,000.00.  Over $10,000.00 claim funds are placed in a Restricted Escrow account and funds disbursed on a percentage of work in place verification process. Please forward all information and/or checks received via overnight mail to Loan Servicing.

Claims via Overnight Mail:
1323 Celebration Blvd.
Florence, SC  29501
Attn: Loss Draft Claims

ESCALATION CONTACT INFORMATION FOR CORRESPONDENTS ONLY:

GENERAL RECAST PROCEDURES (Contact Servicing for most current policy and agency
designation – FHLMC, FNMA)

FHLMC (Freddie Mac)

  • Principal Curtailment must be posted on or before the 10th of the month
  • Minimum amount $10,000 (contact Servicing for possible exceptions)

FNMA (Fannie Mae)

  • Waiting period of two calendar months, after principal curtailment is posted, before payment can be re-cast
  • Minimum amount $10,000 (no exceptions)

Government Loans

  • Not allowed

LOSS DRAFT PROCEDURE

 

     
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