We conduct ourselves with honesty and integrity
We honor our commitments
We do what's ethically and morally right

We are customer focused
We create a satisfying customer experience
We are an equal opportunity housing lender, making our services available to all customers on a consistent, appropriate, and fair basis
We are a trusted advisor who recommends and provides loan products that meet the financial needs of our customers
We meet the agreed-upon closing date
We stay in consistent contact with our customers

We respect and care for our people
We lead by serving
We embrace and foster an entrepreneurial spirit
We encourage team Member input and new ideas
We support our loan originators
We help our people during personal crisis
We create a happy workplace

We have passion for excellence
In the service delivery to our customers
In the development of efficient loan processes
In profitable business growth
In being the best