We love making it easy to manage your mortgage.

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Welcome to your Cornerstone Customer Care loan servicing center! As your mortgage partner, we strive to make you happy for the life of your loan and beyond. Below, explore your payment options and ways to manage your mortgage. Questions? Browse our FAQs. Need assistance? Contact us. We look forward to serving you!

Ways to Manage Your Mortgage

Website

CHLServicing.com

Mobile app

Cornerstone Home Lending for Apple or Android

Call Customer Care

866.500.0756

Ways to Pay

Online via our website or mobile app

Call Customer Care

Set up autopay (recurring monthly ACH drafts) online or by phone

Call to set up budget drafts (recurring ACH drafts every 14 days)

Mail a check with the coupon on your billing statement

Learn More
State fees and costs

Texas Servicing Center

Loan numbers starting with 100: for quick account access Click Here
All other Texas serviced loans: for quick account access Click Here
Payment Address
PO Box 660217
Dallas, TX 75266-0217

Customer Service Support
Monday – Friday 6:00 am - 6:00 pm (MT)
Saturday 8:00am – 12:00pm (MT)
866.500.0756
[email protected]

Payoff Requests
866.500.0756
www.chlservicing.com

Requests for Information, Notices of Error or Qualified Written Requests
PO Box 3398
Englewood, CO 80155

General Inquiries
PO Box 4638
Englewood, CO 80155

Property Taxes – Escrow
If you pay your property taxes through your regular monthly mortgage payment and you receive a bill from your taxing authority, please send the tax bill to us at:
PO Box 2505
Covina, CA 91722 Call: 866.500.0756
Fax: 626.667.6419
Email: [email protected]

Property Taxes – Non-Escrow
If you do not pay your property taxes through your regular monthly mortgage payment and you receive a delinquent tax notice that has been paid, please send proof of payment to us at:
PO Box 2505
Covina, CA 91722 Call: 866.500.0756
Fax: 626.667.6419
Email: [email protected]

Homeowner's Insurance
If you pay your homeowner's insurance premiums through your regular monthly mortgage payment (also called an escrow account) and you receive a bill from your insurance provider or have a new insurance policy, please send the bill or new policy to us at:
ISAOA / ATIMA
PO Box 961254
Fort Worth, TX 76161
Call: 866.500.0756
www.ihaveinsurance.com/cornerstone

Insurance Claims
Have an insurance claim? To view and download the insurance claim package, which outlines the required documents and next steps, click here.
Attn: Loss Draft Department
PO Box 29985
Phoenix, AZ 85038-9985
866.500.0756
[email protected]

Click here for fees and costs

New Jersey Servicing Center

For quick account access or to make a payment Click Here

Payment Address
PO Box 11733
Newark, NJ 07101-4733

Customer Service Support
Monday – Friday 8:00 am - 8:00 pm (ET)
866.861.2639
[email protected]


Payoff Requests
877.772.9633


Requests for Information, Notices of Error or Qualified Written Requests
PO Box 77423
Ewing, NJ 08628

General Inquiries
PO Box 77404
Ewing, NJ 08628

Property Taxes – Escrow
If you pay your property taxes through your regular monthly mortgage payment and you receive a bill from your taxing authority, please send the tax bill to us at:
Fax: 609.538.4005
[email protected]
[email protected]
[email protected]

Property Taxes – Non-Escrow
If you do not pay your property taxes through your regular monthly mortgage payment and you receive a delinquent tax notice that has been paid, please send proof of payment to us at:
Fax: 609.538.4005
[email protected]



Homeowner's Insurance
If you pay your homeowner's insurance premiums through your regular monthly mortgage payment (also called an escrow account) and you receive a bill from your insurance provider or have a new insurance policy, please send the bill or new policy to us at:
PO Box 202028
Florence, SC 29502-2028
[email protected]



Insurance Claims
Have an insurance claim? To view and download the insurance claim package, which outlines the required documents and next steps, click here.
Attn: Loss Drafts Department
PO Box 202028
Florence, SC 29502-2028
866.222.8118

Manage your mortgage your way — anytime, anywhere.

Our secure and easy-to-use website and app provide 24/7 access to your mortgage. Learn more. You’ll be able to:

  • Make and schedule payments
  • Review loan details such as balance, payoff date, interest, taxes, and more
  • Explore ways to own your home sooner
  • View statements and other documents
  • Sign up for paperless statements
  • Message with us
  • Learn from educational resources and FAQs
Log in or register

Frequently Asked Questions

New Customer My Loan is Transferring Payments & Payoffs Online Access Escrow, Tax & Insurance Disaster Claims & Assistance Lower My Payment Financial Hardship

Contact Us

Have questions or need assistance? We’re happy to help! Here are a few ways to contact Cornerstone Customer Care:

Hours of operation:
Monday – Friday, 6:00 am - 6:00 pm (MT)
Saturday 8:00am – 12:00pm (MT)

Payments

  • Online via our website or mobile app
  • Call Customer Care
  • Set up autopay (recurring monthly ACH drafts) online or by phone
  • Call to set up budget drafts (recurring ACH drafts every 14 days)
  • Mail a check with the coupon on your billing statement to:
    Cornerstone Home Lending
    PO Box 660217
    Dallas, TX 75266-0217

Payoff requests

  • Online: Log into your account at CHLServicing.com or the Cornerstone Home Lending app. Go to Payment and find the section titled Loan payoff to generate a quote. You may also message with us if you need assistance—go to Account Management and click Messages.
  • By phone: 866.500.0756
  • Email us

Property Taxes – Escrow
If you pay your property taxes through your regular monthly mortgage payment and receive a bill from your taxing authority, please send the tax bill to us:

Property Taxes – Non-Escrow
If you do not pay your property taxes through your regular monthly mortgage payment and you receive a delinquent tax notice that has been paid, please send proof of payment to us:

Homeowner’s Insurance
If you pay your homeowner's insurance premiums through your regular monthly mortgage payment (also called an escrow account) and you receive a bill from your insurance provider or have a new insurance policy, please send the bill or new policy to us:

Insurance Claims
Have an insurance claim? First, contact your insurance company to file a claim and then begin the claims process with Cornerstone by calling 833.253.1133. You will then be able to check the status of your claim at www.propertyclaimcenter.com.

Attn: Loss Draft Department
PO Box 29985
Phoenix, AZ 85038-9985
833.253.1133
[email protected]

Requests for Information, Notices of Error or Qualified Written Requests
Mail to:
Cornerstone Home Lending
PO Box 3398
Englewood, CO 80155

General Inquiries
Mail to:
Cornerstone Home Lending
PO Box 4638
Englewood, CO 80155

If your loan is serviced by another lender, you need to contact your servicer to access your mortgage loan account.