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Nancy Newhard
Loan Officer
NMLS 207947

Branch NMLS 2258
1177 West Loop South
Suite 700
Houston, Texas 77027

Nicholas Gilbert
Loan Officer
NMLS 208964

Branch NMLS 281026
1450 Lake Robbins Drive
Suite 360
The Woodlands, TX 77380

Cindy Villanueva
Client Care Coordinator
NMLS 209499

Branch NMLS 2258
1177 West Loop South
Suite 700
Houston, Texas 77027

The Newhard Commitment

Here is a glimpse of what you can expect during the course of your home financing. The following core values represent the commitment that we make to you. Each of these tenets has been established, affirmed and embraced by each member of Your Team.

The Nancy Newhard Team Tenets of Success
We have decided that we will …

Ask questions and listen to you in order to fully understand your needs

Help select mortgage solutions that complement your overall financing strategy, and allow you to most effectively accomplish your financing goals as well as your payment and equity objectives

Be sensitive to the fears that you may have about obtaining a mortgage loan and earn your confidence as a trusted professional

Respect your time and minimize the amount of effort required of you by applying our knowledge, experience and resourcefulness

Use technology as a complement to our customer service efforts and not a substitute

Communicate regularly and proactively to keep you informed of your loan status and to reduce the stress that is so often associated with this process

Be committed to ensure smooth, on-time closings with anticipated costs and terms

Provide the benefit of future home loans with little effort on your part, by means of an Annual Mortgage Review

Measure our success by your willingness to confidently recommend us

Take full responsibility for our actions and be honest at all times

Seek to improve the quality of service we provide by encouraging you to critically evaluate our performance