Meet Team Johnston
The following principles represent the commitment we make to each client we are given an opportunity to serve. These principles have been established, affirmed and are lived by each member of my exceptionally talented and extremely dedicated team.
We strive to…
Ask questions and listen to our clients to fully understand their needs
Create mortgage solutions that complement our clients' short- and long-term goals
Be sensitive to the fears that many homebuyers have about obtaining a mortgage loan and earn their confidence as a trusted professional
Respect our clients' time and minimize the amount of effort required of them by applying our knowledge, experience and resourcefulness
Communicate regularly and proactively with our clients to keep them informed of the status of their loan and to reduce the stress that is associated with uncertainty
Measure our success by our client's willingness to confidently recommend us
Seek to improve the quality of service we provide by encouraging each client to critically evaluate our performance
Pam Johnston
NMLS 1020793
Mortgage Branch Manager
907-321-3881
Pam knows how fast the mortgage industry can change. That’s why she keeps up with the latest programs and guideline updates. She can find new options to help everyone from first-time homebuyers to real estate investors, plus pinpoint any issues that may affect the closing.
Quick to laugh and to make others laugh, Pam is also quick to update her clients at each step of the process. “Clear, concise, and honest communication is key,” says Pam. “I always follow up on every aspect of the loan and make sure my customers know exactly what happens next from start to finish.”
Born and raised in Ketchikan, Pam grew up as a logger’s daughter. She started her career in the title and escrow field before moving to the lending side of the business in 2000. Outside of the office, Pam enjoys exploring the outdoors on her Harleys. She and her husband also restore classic 70s muscle cars.