Track My Loan

We love making homeownership easy.

Welcome to Cornerstone Servicing! As your mortgage partner, we strive to make you happy for the life of your loan and beyond. Below, explore your payment options and ways to manage your mortgage. Questions? Browse our FAQs. Need assistance? Contact us. We look forward to serving you.

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Ways to Manage Your Mortgage

Website

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Mobile app

Download our app for Apple or Android

customer service rep icon

Call Customer Care

866.500.0756

Ways to Pay

Online via our website or mobile app

Call Customer Care

Set up autopay (recurring monthly ACH drafts) online or by phone

Call to set up budget drafts (recurring ACH drafts every 14 days)

Mail a check with the coupon on your billing statement

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State fees and costs

Manage your mortgage your way — anytime, anywhere.

Our secure and easy-to-use website and app provide 24/7 access to your mortgage. Learn more. You’ll be able to:

  • Make and schedule payments
  • Review loan details such as balance, payoff date, interest, taxes, and more
  • Explore ways to own your home sooner
  • View statements and other documents
  • Sign up for paperless statements
  • Message with us
  • Learn from educational resources and FAQs
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Frequently Asked Questions

Contact Us

Have questions or need assistance? We’re happy to help! Here are a few ways to contact Cornerstone Customer Care:

Hours of operation:
Monday – Friday, 6:00 am - 6:00 pm (MT)
Saturday 8:00am – 12:00pm (MT)

Payments

  • Online via our website or mobile app
  • Call Customer Care
  • Set up autopay (recurring monthly ACH drafts) online or by phone
  • Call to set up budget drafts (recurring ACH drafts every 14 days)
  • Mail a check with the coupon on your billing statement to:
    Cornerstone Home Lending
    PO Box 660217
    Dallas, TX 75266-0217

Overnight funds should be mailed to the following address:

Cornerstone Home Lending
10800 E Geddes Ave
Suite 100
Englewood, CO 80112

Payoff requests

  • Online: Log into your account at CHLServicing.com or the Cornerstone Home Lending app. Go to Payment and find the section titled Loan payoff to generate a quote. You may also message with us if you need assistance—go to Account Management and click Messages.
  • By phone: 866.500.0756
  • Email us

Property Taxes – Escrow
If you pay your property taxes through your regular monthly mortgage payment and receive a bill from your taxing authority, please send the tax bill to us:

Property Taxes – Non-Escrow
If you do not pay your property taxes through your regular monthly mortgage payment and you receive a delinquent tax notice that has been paid, please send proof of payment to us:

Homeowner’s Insurance
If you pay your homeowner's insurance premiums through your regular monthly mortgage payment (also called an escrow account) and you receive a bill from your insurance provider or have a new insurance policy, please send the bill or new policy to us:

Insurance Claims
Have an insurance claim? First, contact your insurance company to file a claim and then begin the claims process with Cornerstone by calling 833.253.1133. You will then be able to check the status of your claim at www.propertyclaimcenter.com.

Attn: Loss Draft Department
PO Box 29985
Phoenix, AZ 85038-9985
833.253.1133
loaninfo@email.myloanservicer.com

Requests for Information, Notices of Error or Qualified Written Requests
Mail to:
Cornerstone Home Lending
PO Box 3398
Englewood, CO 80155

General Inquiries
Mail to:
Cornerstone Home Lending
PO Box 4638
Englewood, CO 80155

  • 48% of our LOs hit Scotsman in 2025
  • SUPPORT RATIOS: 250+ LOs & 1200 support staff
  • 5.7 team members for every 1 Loan Officer
  • 1 processor for every 2 Loan Officers
  • 1 underwriter for every 2.8 Loan Officers
  • 1 closer for every 6 Loan Officers
  • In-house servicing
  • 100+ JV & preferred lender relationships nationwide
  • $362M in capital
  • $2.5B in assets

Learn More About Our Markets

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Don’t see your city? That just means we’re looking for you.

Positively Life Changing

Cornerstone Home Lending has assisted families with more than 500,000 home-financing transactions since our inception in 1988. For over 35 years, we have strategically positioned ourselves for steady, sustainable growth without losing sight of our mission: To make a positive difference in the lives of others.

In October 2022, Cornerstone acquired and merged with The Roscoe State Bank, the oldest bank in Nolan County, Texas with roots dating back to 1906, to create Cornerstone Capital Bank. The institutional banking division offers deposit and lending services to community banks across the country. Through our continued expansion, our mortgage team can now originate loans in 45 states and Washington, D.C. Cornerstone can also provide full-service, in-house loan servicing operations.

Adding banking and loan servicing platforms to our growing residential lending services empowers our loan officers to make a lasting impact in their clients’ and partners’ lives long after closing.