We love making homeownership easy.

Have questions or need assistance? We’re happy to help! Here are a few ways to contact Cornerstone Customer Care:

• Message with us at CHLServicing.com or the Cornerstone Home Lending app
• Call 866.500.0756
• Email us

Hours of operation:
Monday – Friday, 6:00 am - 6:00 pm (MT)
Saturday 8:00am – 12:00pm (MT)

Payments

• Online via our website or mobile app
• Call Customer Care
• Set up autopay (recurring monthly ACH drafts) online or by phone
• Call to set up budget drafts (recurring ACH drafts every 14 days)
• Mail a check with the coupon on your billing statement to:
  
  Cornerstone Home Lending
  PO Box 660217
  Dallas, TX 75266-0217

Overnight funds should be mailed to the following address:

Payoff requests

• Online: Log into your account at CHLServicing.com or the Cornerstone Home Lending app. Go to Payment and find the section titled Loan payoff to generate a quote. You may also message with us if you need assistance—go to Account Management and click Messages.
• By phone: 866.500.0756
• Email us

Property Taxes – Escrow
If you pay your property taxes through your regular monthly mortgage payment and receive a bill from your taxing authority, please send the tax bill to us:

• By mail:
  Cornerstone Home Lending
  PO Box 2505
  Covina, CA 91722
• Fax: 626.667.6419
• Email: [email protected]

Property Taxes – Non-Escrow
If you do not pay your property taxes through your regular monthly mortgage payment and you receive a delinquent tax notice that has been paid, please send proof of payment to us:

• By mail:
  Cornerstone Home Lending
  PO Box 2505
  Covina, CA 91722
• Fax: 626.667.6419
• Email: [email protected]

Homeowner’s Insurance
If you pay your homeowner's insurance premiums through your regular monthly mortgage payment (also called an escrow account) and you receive a bill from your insurance provider or have a new insurance policy, please send the bill or new policy to us:

• Online (it’s quick and easy!): www.ihaveinsurance.com/cornerstone
• By mail:
  ISAOA / ATIMA
  PO Box 961254
  Fort Worth, TX 76161

Insurance Claims
Have an insurance claim? First, contact your insurance company to file a claim and then begin the claims process with Cornerstone by calling 833.253.1133. You will then be able to check the status of your claim at www.propertyclaimcenter.com.

Requests for Information, Notices of Error or Qualified Written Requests
Mail to:
Cornerstone Home Lending
PO Box 3398
Englewood, CO 80155

General Inquiries
Mail to:
Cornerstone Home Lending
PO Box 4638
Englewood, CO 80155